The price ceased to be the only shopping criterion and is frequently replaced by trust and security, which became the key
argument in e-shopping. Find out how you can improve your customer service from free e-book: "How to Improve Communication with E-Store Customers? - case study"
See how contact center is used to improve the quality of customer service.
Time needed to solve caller's problem was decreased, which directly correlates with number of sales.
Find out which functions are most important in e-commerce.
Easily modified IVR, call monitoring, automatic call transfer to a free agent and many more!
Focus Telecom has functioned in the ICT market since 2008. The company specializes in designing, developing and providing clients with innovative in-house products and services. Solutions offered by Focus Telecom are based on cloud computing technology, which allows e.g. remote access to services, which is provided in a unified, technologically advanced ICT framework.
More information in the e-book
If you have any questions or you would like to find out more about our cloud computing Contact Center
call us: +44 203 769 18 39 or use the contact form!
Address: Ostrobramska 101a, Warszawa 04-041, POLAND